Imamah, Ulviyatul (2024) Pengaruh Penerapan TQM (Total Quality Management) dan QMI (Quality Management Information) Terhadap Kinerja Operasional Perusahaan PG. Kebon Agung Malang. Undergraduate thesis, Fakultas Ekonomi dan Bisnis Universitas Merdeka Malang.

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Abstract

This research is research that focuses on the role of Total Quality Management and Quality Management Information (QMI) on the Operational Performance of the PG Kebon Agung Malang Company. The aim of this research is to determine and analyze the partial and simultaneous influence of Total Quality Management (TQM) and Quality Management Information (QMI) on Company Operational Performance. The population in this study were manufacturing employee’s department of the PG Kebon Agung Malang. Samples were collected using the Slovin method. In total there were 66 employees selected as samples. The analytical tool in this research uses SPSS 29, while the research methods used are descriptive analysis, quantitative analysis, validity test, reliability test, classical assumption test (normality test, multicollinearity test and heteroscedasticity test), multiple linear regression, hypothesis testing (t test and f test, coefficient of determination test and dominance test). The data in this research was taken by distributing questionnaires to 66 manufacturing employees who had carried out TQM, QMI practices and carried out the processing and testing mentioned above. This research provides results that 1) the application of TQM and QMI has a positive and significant effect on the operational performance of the PG Kebon Agung Malang company, both partially and simultaneously. 2) Meanwhile, the coefficient of determination that can be generated by the company's operational performance is 80.2% by the TQM and QMI implementation variables and the remaining 19.2% is generated by other variables that are not included in the research model. 3) The implementation of TQM has a more dominant effect of 0.631 compared to QMI which only gets a value of 0.359.

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