Padul, Maria Serniati (2023) Analisis Electronic Government Dalam Meningkatkan Mutu Pelayanan Publik Di Kantor Kelurahan Oro-Oro Dowo Kota Malang. Undergraduate thesis, Fakultas Teknologi Informasi Universitas Merdeka Malang.

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Abstract

The purpose of this study is to analyze E-Government in improving public services in the Oro-Oro Dowo Village Office, Malang City. The components used are E- Government theory including Content Development, Competency Building, Connectivity, Cyber Laws, Citizen Interfaces, and Capital. It is also supported by Presidential Instruction No. 3 of 2003. The research method used is qualitative research. Research in the Oro-Oro Dowo Village Office, Malang City with purposively selected informants as samples. Data collection techniques were interviews, observation and library research. Data analysis techniques are data reduction, data presentation, and drawing conclusions. The results showed that the implementation of E-Government in Improving Public Services for Kelurahan Oro-Oro Dowo Malang City, Content Development, Connectivity and Capital so far has been carried out well, Competency Building and Citizen Interfaces are still inadequate, Cyber Laws are not assessed because they are national in nature so what needs to be fixed is the central government. the implementation of E- government in the Oro-Oro Dowo Village Office, Malang City, the lack of availability of Human Resources, especially those with an IT background and technical staff to take care of the administration of digital information processing. There is a need to increase human resources (HR) for staff in the field of E- Government through training and competency development. Oro-oro Dowo Urban Village, Malang City, needs additional employees who are able to operate computers. This is done so that the service activities carried out can run well and can improve excellent service for the community.

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