Ramadhan, Mohammad Ikhsan (2024) Analisis Kepuasan Pengguna Dalam Menggunakan Aplikasi MPras (Mobile Presensi) di Dinas Pendidikan Kabupaten Cirebon. Undergraduate thesis, Fakultas Teknologi Informasi Universitas Merdeka Malang.

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Abstract

According to the initial observations of the researchers, this system still requires further study to evaluate its level of satisfaction. Various theories and models used by the researchers are available in this study. One commonly used to predict and explain user satisfaction with computer technology is End User Computing Satisfaction (EUCS). This methodology was chose' n for its ability to offer accurate and comprehensive analysis in estimating user satisfaction with a particular application (Tjiptono, 2014). This type ofresearch employs a descriptive quantitative study with data collection conducted through online questionnaires filled out by the respective respondents. The sampling technique used is purposive sampling. This study also employs the EUCS (End User Computing Satisfaction) research method to determine customer satisfaction with an information system by comparing user expectations with actual experiences using the aspects already present in the EUCS method. The hypothesis in this study indicates that the variables ofcontent and ease ofuse do not significantly affect customer satisfaction, while the variables ofaccuracy, format, and timeliness have a significant impact on customer satisfaction. From this study, it can be concluded that only three out ofjive aspects significantly influence user satisfaction, as two out ofthefive aspects did not meet the criteria because their values were lower than the standard values.

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