Putri, Devita Maulina ORCID: https://orcid.org/0000-0003-2300-5632 and Yuhansyah, Riski Ilham (2024) Analisis Kualitas Layanan Aplikasi Prestige Di Kabupaten Gresik Menggunakan Metode ServQual. Jurnal Teknologi Dan Sistem Informasi Bisnis, 6 (4). pp. 664-673. ISSN E-ISSN : 2655-8238 ; P-ISSN : 2964-2132

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Abstract

The Prestige application is an online attendance for Gresik Regency ASN. What is the assessment of the feasibility of thefunctionality of the Prestige Application, and what factors influence employees dissatisfaction with the Prestige Application.In previous research on attendance applications, only regarding the impact of the application on employee performance.This research tests the application functionality, so that it meets what is required. Researchers as instruments and datacollectors provide assessments of the Prestige application, finding problems that result in a decrease in the quality of thePrestige application. The ServQual method or what is called the service quality concept is a method used to test the natureof service quality, and involves 90 questionnaire respondents. In this research, it was found that there is no forget passwordfeature, and importantly there is a feature to display the total number of attendance points. The Reliability dimension getsthe largest value, and the Empathy dimension gets the smallest value. As input, BKPSDM needs to add a forget passwordfeature and information regarding total employee attendance points

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