Pengaruh Interaksi Sosial Dan Knowledge Management Terhadap Kepuasan Kerja Melalui OCB (Organizational Citizenship Behavior) Karyawan Pada Bank BCA Jawa Timur Tahun 2024

Setiawan, Natalia Ellianasari Putri (2024) Pengaruh Interaksi Sosial Dan Knowledge Management Terhadap Kepuasan Kerja Melalui OCB (Organizational Citizenship Behavior) Karyawan Pada Bank BCA Jawa Timur Tahun 2024. Undergraduate thesis, Fakultas Ekonomi dan Bisnis Universitas Merdeka Malang.

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Abstract

Interaction and Knowledge Management on Job Satisfaction through OCB (Organizational Citizenship Behavior) at BCA Bank in East Java in 2024. The method in this research uses quantitative methods with primary data obtained from questionnaires created online via the media -google-form in the form of a questionnaire. Sampling used purposive sampling technique. The sample used was BCA company employees in East Java in 2024, consisting of KCU and KCP totaling 36 company branches. The data analysis technique used is descriptive statistics with validity and reliability tests, variable discriminant tests and model fit with the help of the PLS application and there are several manual measurements. From the results of calculations using the PLS application, analysis and determination of construct significance were carried out. The results show that not all have a significant effect on the job satisfaction variable. The Knowledge Management variable does not have a significant direct effect on job satisfaction and the indirect effect of Social Interaction on Job Satisfaction with OCB as a mediating variable also has no effect/is not significant. A more accurate model fit method used is to use SRMR.

Item Type:	Thesis (Undergraduate)
Additional Information:	Natalia Ellianasari Putri Setiawan NIM : 20022000205
Uncontrolled Keywords:	Social Interaction, Knowledge Management, OCB and Job Satisfaction.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Fakultas Ekonomi dan Bisnis > S1 Manajemen
Depositing User:	nata Natassa Auditasi
Date Deposited:	20 Apr 2025 05:43
Last Modified:	20 Apr 2025 05:43
URI:	https://eprints.unmer.ac.id/id/eprint/4755

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