Fautngiljanan, Ardi Dikki (2023) Analisis Efektivitas Aplikasi Draiv Di Kei Maluku Tenggara Dengan Menggunakan Metode System Usability Scale (Sus). Undergraduate thesis, Fakultas Teknologi Informasi Universitas Merdeka Malang.

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Abstract

Transportation plays an important role in supporting the social and economic development of a region. In the midst of the era of information technology development, mobile application users have become an integral part in overcoming various mobility challenges. The DRAIV application as a result of technological advances and digitalization can be a means for the people of Kei Maluku Tenggara to gain access to various services including transportation, shopping, food, and financial services. The purpose of this study was to determine the effectiveness of the DRAIV application in Southeast Maluku Kei using the System Usability Scale (SUS) method, in the SUS method there are 10 statements and the scale used is a Likert scale, then those who answer statements and provide answers are DRAIV application users in Southeast Maluku Kei, totaling 100 respondents as representatives to answer the statement. The results of this research show that the level of effectiveness and efficiency of the DRAIV application in Southeast Maluku Kei has been measured using the system usability scale (SUS) method. Based on the assessment of 100 respondents, the score obtained is 70. The score is included in the range of "marginal" and "high" on the "C" scale, and gets a "Good" rating in adjective ratings. This conclusion shows that the DRAIV application has been well received by users in Kei Maluku Tenggara and achieved effectiveness and efficiency values above the standard average value that has been determined. There are some problems in the DRAIV application experienced by users such as the location of maps or locations that are still inaccurate or not detected (BUG), there are some features that cannot be accessed and UI that is not interactive. Which can then be improved and developed again by the developer for the convenience of users. Based on these problems, there are several recommendations that can be taken by improving accuracy and location detection. the way is that developers do thorough testing, identify problems, release updates and solve problems.

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