Jehadu, Yustina Vania Ghaisani (2024) Perancangan Desain UI/UX Berbasis Aplikasi Pada Perumda Air Minum Tirta Komodo Kabupaten Manggarai Menggunakan Metode Design Thinking. Undergraduate thesis, Fakultas Teknologi Informasi Universitas Merdeka Malang.

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Abstract

PDAM stands for Perusahaan Daerah Air Minum, which is a local government-owned enterprise that provides clean water to citizens in Indonesia. The main task of PDAM is to provide clean clean water, build infrastructure and provide water channels for the community. This research aims to improve the quality of service at Perumda Air Minum Tirta Komodo Kabupaten Manggarai in providing clean water to the community. In this case, the researcher will analyze customer needs related to the services provided by Perumda Air Minum Tirta Komodo Manggarai Regency. The method used by researchers is the Design Thinking Method. And researchers used questionnaires to achieve the objectives of this study. And from this study, researchers found problems, namely, the community still has difficulty making payments manually, the PDAM itself is also still difficult for consumption monitoring, notifications and warnings, problem reporting and information and education. So, the solution to this problem is, researchers produce a UI / UX design design that is expected to overcome the existing problems faced by the community and the Perumda Air Minum Tirta Komodo Kabupaten Manggarai

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