Evaluasi dan Rekomendasi Usability Menggunakan Metode Usability Testing dan USE Questionnaire Pada Aplikasi Chatting Telegram

Sirken, Jane Petra (2024) Evaluasi dan Rekomendasi Usability Menggunakan Metode Usability Testing dan USE Questionnaire Pada Aplikasi Chatting Telegram. Undergraduate thesis, Fakultas Teknologi Informasi Universitas Merdeka Malang.

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Abstract

Communication is no longer limited to physical meetings; with the advancement of technology, it can now be conducted virtually. Through the chat application, people can send text, voice and image messages to each other and make voice or video calls. Telegram is a cloud-based instant messenger application. Based on the results of problem identification in user reviews, the Telegram chat application has usability problems. Systems with low usability tend to encourage users to abandon the application. The aim of this research is to evaluate and also recommend the Telegram chat application using the Usability Testing and USE Questionnaire methods so that the application can find out which features need improvement and need improvement. Usability testing is a method for
measuring the level of success and ease of application as well as providing solutions or recommendations in the form of a prototype design. In collecting data, it is necessary to conduct interviews and distribute questionnaires to users. The results of this research in the initial test obtained a usability value of 71%, but in the final test after recommendations for improvement were given the usability value increased by 21% to 92% in the assessment
parameters, including in the very good category

Item Type:	Thesis (Undergraduate)
Additional Information:	Jane Petra Sirken NIM : 20083000089
Uncontrolled Keywords:	Telegram, Usability, Usability Testing
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:	Fakultas Teknologi Informasi > S1 Sistem Informasi
Depositing User:	Gendhis Dwi Aprilia
Date Deposited:	11 Mar 2025 06:51
Last Modified:	11 Mar 2025 06:51
URI:	https://eprints.unmer.ac.id/id/eprint/4577

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