Soleman, Damiano De Feuster Tegar (2024) Analisis Sistem Informasi Hotel Bintang Flores Labuan Bajo Dengan Menggunakan Framework Cobit. Undergraduate thesis, Fakultas Teknologi Informasi Universitas Merdeka Malang.

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Abstract

This research was conducted to analyze the information system at the Bintang Flores Hotel Labuan Bajo using the COBIT (Control Objectives for Information and Related Technologies) framework. COBIT itself is a work channel that prepares a comprehensive guide for information technology (IT) governance and management for an organization. For the hospitality industry, the use of effective information systems is very important to improve operational efficiency, service quality, and customer experience.
This study uses a case study method using a qualitative and quantitative approach where data collection is carried out using surveys using questionnaires and interviews with IT staff of Bintang Flores Hotel. The analysis was carried out by comparing the results of the questionnaire data processing and interviews with the controls and objectives suggested by COBIT 2019. The results of the research show that the information system used by Hotel Bintang
Flores Labuan Bajo has met most of the controls and objectives recommended by COBIT, but there are some areas that need improvement, especially for risk management, information security and system performance monitoring.
Recommendations for improvement are made based on the results of the research and are expected to help the hotel in improving the governance and efficiency of their information system. The application of the COBIT framework as an analysis tool is expected to be a reference for similar researchers in the future.

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