wati, Godensia felindra (2022) UPAYA PENINGKATAN KINERJA PEGAWAI DALAM PELAYANAN PUBLIK (Studidi Puskesmas Ciptomulyo, Kecamatan Sukun, Kota Malang). Undergraduate thesis, Fakultas Ilmu Sosial dan Politik Universitas Merdeka Malang.

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Abstract

The Ciptomulyo Public Health Center in Sukun District is one of the Puskesmas under the leadership of the Head of the Puskesmas. The Ciptomulyo Health Center has a duty to provide services to the surrounding community. The main function of the Ciptomulyo Public Health Center is as a center for driving health oriented development, a community empowerment center, and a first-level health service center covering individual health services and community health services. As one of the Puskesmas which is often visited by the community, the agency is required to provide good service and always improve health services. This can be pursued through improving the performance of employees in public services. The purpose of this study is to find out and describe how the efforts made by the Ciptomulyo Public Health Center in improving the performance of employees in public services.
The method used in this research is qualitative research Sugiyono, (2016 : 9). In this study, the researcher is a descriptive research tool to determine and describe how efforts to improve employee performance in public services. The location of the research was conducted at Ciptomulyo Public Health Center, Sukun District, Malang City.

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