Article

Wiati, Ni Made and Yuniawan, Dani and Kartikasari, Vetty and Dalulia, Primahasmi and Rofieq, Mochammad and Asmoro, Agus Yudi and Al Haq, Dzulfikar (2023) Usulan strategi peningkatan kualitas layanan dengan pendekatan metode Quality Function Deployment (QFD). Journal of Industrial View, 5 (1). pp. 70-80. ISSN 2723-0414 (p) ; 2685-3159 (e)

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Conference or Workshop Item

Dalulia, Primahasmi and Wiati, Ni Made and Fajar P., Aang and Kartikasari, Vetty and Anggraeni KK., Ika and Pambudi, Erwin Dwi and Tutuko, Pindo (2019) Redesigning customer satisfaction measurement instrument using multi-criteria decision making perspective. In: 1st International Conference on Engineering and Management in Industrial System (ICOEMIS 2019), 8-9 August 2019, Atria Hotel, Malang, Indonesia.