Wiati, Ni Made, Yuniawan, Dani ORCID: https://orcid.org/0000-0001-9343-0349, Kartikasari, Vetty, Dalulia, Primahasmi ORCID: https://orcid.org/0000-0001-8154-7734, Rofieq, Mochammad ORCID: https://orcid.org/0000-0003-1425-8793, Asmoro, Agus Yudi and Al Haq, Dzulfikar (2023) Usulan strategi peningkatan kualitas layanan dengan pendekatan metode Quality Function Deployment (QFD). Journal of Industrial View, 5 (1). pp. 70-80. ISSN 2723-0414 (p) ; 2685-3159 (e)

Dalulia, Primahasmi ORCID: https://orcid.org/0000-0001-8154-7734, Wiati, Ni Made, Fajar P., Aang, Kartikasari, Vetty, Anggraeni KK., Ika, Pambudi, Erwin Dwi and Tutuko, Pindo ORCID: https://orcid.org/0000-0001-6517-3314 (2019) Redesigning customer satisfaction measurement instrument using multi-criteria decision making perspective. In: 1st International Conference on Engineering and Management in Industrial System (ICOEMIS 2019), 8-9 August 2019, Atria Hotel, Malang, Indonesia.

Kartikasari, Vetty and Romadhon, Hanna (2019) Analisa pengendalian dan perbaikan kualitas proses pengalengan ikan tuna menggunakan metode failure mode and effect analysis (FMEA) dan fault tree analysis (FTA) studi kasus di PT XXX Jawa Timur. Journal of Industrial View, 1 (1). pp. 1-10. ISSN 2685-3159