Yudhistiro, Kukuh, Pramaditya, Himawan and Sonalitha, Elta (2019) Digital public service Kelurahan Gadingkasri Kota Malang. Jurnal Masyarakat Merdeka (JMM), 2 (1). pp. 42-47. ISSN 2654-9174

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Abstract

Integration of community service facilities in the form of technological innovations that apply to the administration
system, information sharing, and column complaints from community members have not been owned by all lines of
government in the regions, especially the kelurahan level. Lagging information or good news about problems in the
neighborhood and various kinds of administrative information can cause a gap in the relationship between the residents and the executor of the government. This can cause miscommunication and significantly hamper development in the local government. The local government needs to be observant of the needs of its citizens and try to respond responsibly in all situations. Responding to this need the author worked with the Gadingkasri Sub-District of Klojen Sub-District, Malang City, pioneering facilities in the form of mobile application-based public service applications with the aim of generating increasingly communicative relations between government and its citizens. In this case the latest information reporting and complaints column from the community, for example emergency reporting of criminal incidents, fires, disasters, medical needs, psychoconsultation, road damage, water pipe leaks, kamtibas and others. It is expected that information that is quickly conveyed from the community to the local government, can be followed up appropriately and stored as a history in the database.

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