Sihwahjoeni, Sihwahjoeni and Arifin, Syaiful (2016) Effect of Satisfaction User System ERP (Enterprise Resource Planning) to Quality Accounting Information and Managerial Performance in PT. Bank Mandiri (Persero) Malang Branch. Scholars Journal of Economics, Business and Management, 3 (10). pp. 560-564. ISSN 2348-5302

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Abstract

This study examined the effect of ERP system users on the quality of accounting information and managerial
performance of ERP system users. The study population was the ERP system-level managers who have been using the
ERP system in PT. Bank Mandiri (Persero) Branch Malang. The analysis technique used structural equation modeling
analysis. User satisfaction ERP systems have a significant effect on the quality of accounting information. This shows
that the system users are satisfied with the quality of information produced, because it meets the criteria of accuracy,
timeliness, relevance, informativeness, and competitiveness. With the ERP system provides many benefits and
improvements in terms of cooperation between managers and employees, financial consolidation, marketing and sales,
human resources, and manufacturing applications, management information available real-time available anywhere and
anytime, as well as information systems for inventory management, and regulate labor costs, overtime, and delivery time.
User satisfaction ERP systems have a significant effect on managerial performance. Management proper and effective
management of the ERP system is critical to the success of ERP implementation. A competent manager is the most
important factor in the implementation of information systems. The quality of accounting information capable of
mediating influence user satisfaction ERP system on managerial performance.

Keywords: Satisfaction User, Quality Accounting Information, Managerial Performance

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