Reda, Gloria Gravelin (2024) Penerapan E-Government dalam Peningkatan Mutu Pelayanan Publik (Studi Implementasi berdasarkan Perwalikota No 14 Tahun 2008 tentang Keterbukaan Informasi Publik di Kelurahan Ciptomulyo, Kecamatan Sukun, Kota Malang). Undergraduate thesis, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang.

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Abstract

E-government is the use of information and communication technology carried out by the government, in this case Ciptomulyo Village, Sukun District, Malang City, to support public services and improve public services to make it easier for people to obtain services. This researcher uses qualitative research methods and collects data using observation, interviews and documentation. The data analysis technique used is the Miles and Huberman model analysis which consists of data reduction, data exposure and drawing conclusions. The results of this research can be stated that in accordance with Constitution No. 14 of 2008 concerning Openness of Public Information in the City of Malang, the aim of which is to improve public services in government agencies, but what the researchers found was that public services were not optimal due to the many obstacles faced by Ciptomulyo Village, such as a lack of human resources in the field of science and technology. As well as a lack of education to the public so that E-government based public services cannot be fully utilized by the public.

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