Rodiyah, Angelina Fiisatin (2023) Pelayanan Pembuatan E-KTP (Studi Implementasi Tentang Pelayanan Administrasi Kependudukan E-Ktp Kepada Masyarakat Kecamatan Bantur Kabupaten Malang Berdasarkan Peraturan Daerah Nomor 13 Tahun 2018). Undergraduate thesis, Fakultas Ilmu Sosial dan Ilmu Politik.

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Abstract

Regional Apparatus Organizations are tasked with helping implement policies and perform public services to the community. The lack of maximum service in a government agency is also found in the government of Bantur District, Malang Regency. Complaints that arise from the community either through direct or indirect services. Such as complaints that service completion times are not timely, are not participatory, and there is no socialization to the public through conventional media or online media. The community expects their rights to be served properly, quickly, precisely, accurately, easily and transparently. The purpose of this study is to describe and analyze how the service for making E-KTP is and to describe and analyze what are the supporting and inhibiting factors in the service for making E-KTP in Bantur District, Malang Regency. The usefulness of this research is to provide additional insight into knowledge and obtain empirical data regarding the service of making E-KTP. The research method used in this study is a qualitative research method. The focus of this research refers to the implementation model initiated by George C. Edward III with several sub-indicators, namely communication, resources, dispositions, bureaucratic structure. The data analysis components used in this study are data analysis components according to Miles, Huberman and Saldana which include data collection, data condensation, data presentation, and drawing conclusions. The results of the research that has been carried out by researchers regarding the service for making e-KTP in Bantur District, can be seen from the communication indicators, communication has been going well but it's just that there is still no direct communication and only through social media. The resources in Bantur District are still lacking, especially for human resources. From the observations the researcher saw that there was only one officer who served administration, for a sub-district scope this might still not be optimal for handling administrative problems, because there could be time delays in completing administration. According to the community who used to make e-KTPs, the officers were very good, friendly and polite. So, for the disposition of the Bantur District, this is good enough. Furthermore, the bureaucratic structure is maximal enough. Standard Operating Procedures have been carried out properly by Bantur District government employees. Based on the results of research on the supporting and inhibiting factors in the service of making e-KTP in Bantur District, the xvii following are the supporting factors for the service of making e-KTP, namely cooperation between employees. Cooperation between employees in Bantur District is already good, this cooperation is very important for the implementation of a policy. Another supporting factor is community satisfaction, community satisfaction is also very important because if the community is satisfied, employees will also be enthusiastic about serving the making of e-KTP. There are two inhibiting factors, namely the first, the most significant is the limited internet network, the second is that there are still many people who do not understand how the service for making e-KTP is.

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