Kristanti, Alvira (2023) Kinerja Pegawai dalam Memberikan Pelayanan Pebuatan Akta Kelahiran Kepada Masyarakat (Studi Pada Kantor Kelurahan Tlogomas Kota Malang). Undergraduate thesis, Fakultas Ilmu Sosial dan Ilmu Politik.

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Abstract

Alvira Kristanti with Student Identification Number (NIM) 19031000029 is a student of the Public Administration Study Program, Faculty of Social and Political Sciences, Merdeka University of Malang, carrying out research accompanied by Tommy Haryanto as Supervisor I and Maijen TNI (PURN) Wi- bisono Poespitohadi as Advisor II. This thesis is entitled Performance of Employees in Providing Services for Making Birth Certificates to the Community (Study at the Tlogomas Village Office, Malang City). Based on Law No. 25 of 2009 concerning public services in article 1 paragraph (1) that public service is an activity in the framework of fulfilling service needs in accordance with statutory regulations - invitations for every citizen and resident for goods, services/administrative services provided by public service provider. So that with the existence of rules and resources owned, optimizing employee performance can run well because this is really needed by all elements of the bureaucracy, especially in agencies related to public services. The purpose of this study is to describe and analyze the performance of employees in providing services for making birth certificates to the public at the Tlogomas Village Office, Malang City and to analyze the factors that drive and inhibit employee performance in providing services for making birth certificates at the Tlogomas Village Office, Malang City. using a qualitative descriptive research type. And what is the focus of this research is employee performance and the driving and inhibiting factors of employee performance in providing services for making birth certificates at the Tlogomas Village Office, Malang City, data collected through interviews, observation, and documentation. Through this data collection process, researchers try to find data that is the focus of research. And the types of data used are primary data and secondary data. Primary data types are data obtained directly through interviews and observations while secondary data are data used as supporting data from primary data. By using data collection techniques through interviews, observation, and documentation. Based on the results of the study, the performance of employees in providing birth certificate services to the community at the Tlogomas Sub-District Office, Malang City, has been carried out well, but there are still people who are not aware of the importance of a birth certificate for a child. .

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