Putri, Devita Maulina ORCID: https://orcid.org/0000-0003-2300-5632 and Ramadhan, Moh Ikhsan (2024) Evaluasi Tingkat Kepuasan Pengguna terhadap Aplikasi M-Pras di Dinas Pendidikan Kabupaten Cirebon. In: Seminar Nasional Sistem Informasi (SENASIF), 14 Agustus 2024, Fakultas Teknologi Universitas Merdeka Malang.

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Abstract

The research uses a descriptive quantitative approach, with datacollection techniques carried out through online questionnairescompleted by the respondents concerned. Sampling technique usingpurposive sampling. The EUCS method is used to determine usersatisfaction with information systems by comparing user expectationswith actual experience. According to preliminary observations, thesystem still requires research to evaluate its level of satisfaction.Various theories and models are available in this study, one of whichis End User Computing Satisfaction (EUCS), which can predict andexplain user satisfaction with computer technology. (Tjiptono, 2014).This methodology was chosen because of its ability to offer accurateand comprehensive analysis for estimating user satisfaction with aparticular application. The research hypothesis suggests that contentand ease variables do not have a significant impact on customersatisfaction, while accuracy, shape, and timing variables influence itsignificantly. The results showed that only three of the five aspects hada significant impact on user satisfaction, while the other two aspectsdid not meet the criteria because the result value was smaller than thestandard value

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