Chaniago, David (2023) Perancangan Ui/Ux Aplikasi Pusat Pelayanan Masyarakat dengan Metode Design Thinking. Undergraduate thesis, Fakultas Teknologi Informasi Universitas Merdeka Malang.

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Abstract

Arjosari Village is a village in Kalipare District, Malang Regency, where all village service activities still use conventional methods. This problem is important because it concerns the welfare of the community, where community work in the village is very time-consuming, so that village services, especially in the service sector such as community empowerment, are less effective. The purpose of this research is to improve the performance of community service centers through UI/UX design using the design thinking method based on mobile applications in Arjosari Village. Design thinking focuses on finding the problem points that users experience, followed by problem solving based on the user's point of view to realize application design. Design thinking also requires users to feel comfortable using the designed application or there are no obstacles in using the application, which is why the prototype stage is needed in the application to determine the success rate of an application design. The research was conducted from March to July 2023 in Arjosari Village, Kalipare District, Malang Regency. The method used is Design Thinking, containing empathize, define, ideate, prototype, and testing. This empathize, define, and ideate stage requires going to the field for data gathering, then realized at the prototype stage and tested at the testing stage by obtaining a system usability scale score of 87 (acceptable) so that the system can be well received.

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