Armada, Benediktus Panggih (2023) Analisis Kesuksesan Sistem Informasi M-Banking Kartu Kredit dengan Pendekatan Delone dan Mclean. Undergraduate thesis, Fakultas Teknologi Informasi Universitas Merdeka Malang.

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Abstract

This study aims to determine the effect of system quality, information quality and service quality on user satisfaction. The type of research used is quantitative research and the sampling technique is purposive sampling technique with the number of samples obtained based on criteria and data analysis techniques using SEM PLS. This research was conducted by distributing questionnaires through as many as 175 respondents. The results showed that system quality had a significant positive effect on user satisfaction, information quality had a significant positive effect on user satisfaction and service quality had a significant positive effect on user satisfaction.

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