Rahmawati, Putri (2024) Analisis Sistem Informasi E-Commerce Menggunakan Metode Pieces Framework (Studi Kasus : Shopee). Undergraduate thesis, Fakultas Teknologi Informasi Universitas Merdeka Malang.

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Abstract

The development of information technology and the internet has changed the waycompanies do business, especially in online trade through e-commerce. Shopee, as one of theleading marketplaces, ontinues to develop its platform to increase user satisfaction with features such as live chat, social sharing, and the use of hashtags. The PIECES method is usedto identify opportunities, problems and directions related to the Shopee information system,with a focus on performance, information, economic, control, efficiency and service variables.This research aims to provide a comprehensive overview of the implementation of the existing system and identify areas that can be improved to improve the user experience. The researchresults show that the average user satisfaction with the Shopee system is relatively high, but there is room for improvement in the Performance and Control factors, which have lower satisfaction scores. Thus, this research contributes to understanding the level of usersatisfaction with e-commerce systems and provides recommendations for improving servicequality in the future

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