Putra, Arga Suwastika Primawan, Darsono, Junianto Tjahjo and Respati, Harianto ORCID: https://orcid.org/0000-0002-3858-3331 (2017) Understanding influence System Quality, Information Quality and Service Quality Toward User Satisfaction ERP system. IOSR Journal of Business and Management (IOSR-JBM), 19 (8). pp. 70-76. ISSN 2278-487X, p-ISSN: 2319-7668

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Abstract

The purpose of this research is to test system quality, information quality, and service quality to user satisfaction. This study is a study of perception and causality. The design of this study is quantitative using descriptive analysis and regression. The research was conducted at an Indonesian manufacturing company. The questionnaire is used to collect the data. The population of this study are employees of ERP system users. There were 61 respondents, the census method was chosen to determine the population. The findings of this research are quality of ERP system, Information Quality of ERP system and Quality of service technician have an effect on system user satisfaction. The quality of service from the technicians can better satisfy the users of ERP system compared to system quality and information quality

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