Supriadi, Bambang ORCID: https://orcid.org/0000-0002-3377-7065, Marcus, Ronald David, Said, Mochammad Fauzie and Ratnaningtyas, Djuwitawati (2023) Tourism Information System Development Based on CHSE to Improve Tourist Satisfaction. East African Scholars Journal of Economics, Business and Management, 6 (7). pp. 210-217. ISSN 2617-4464 (Print) | 2617-7269 (Online)

Preview	Text 47. EASJEBM_67_210-217.pdf Download (810kB) | Preview
Preview	Text HASIL CEK TURNITIN_Tourism Information System Development Based on CHSE to Improve.pdf.pdf Download (832kB) | Preview

Abstract

Currently, the condition of tourism information systems in Indonesia is still facing several challenges, one of which is the lack of available information and the slowness of related agencies in promoting tourism; the purpose of this research is to develop a CHSE-based tourism information system to increase tourist satisfaction. This research method is in the form of a case study with the research method of R&D (Research & Development). Research instrument with observation technique and data processing using a purposive sampling technique. Testing is done using primary data. The research phase involves implementing the planned design into a product or innovation. A tourism information system that includes aspects of Cleanliness, Health, safety, and Environment sustainability (CHSE) has a vital role in the tourism industry. Tourism information systems can provide accurate and up-to-date information about tourism destinations' hygiene, health, safety, and environmental sustainability standards. This helps tourists choose destinations that meet CHSE standards, thus increasing their trust and satisfaction. Furthermore, tourism information systems can monitor the implementation of CHSE practices in tourism destinations; with an integrated information system, managers can easily access and update information related to cleanliness, health, safety, and environmental sustainability. The development of a tourism information system in the form of information technology for tourism marketing allows tourists to make reservations, make payments and provide feedback about their experiences. Tourism information systems can increase tourist satisfaction by saving time and effort in transaction processing and getting more efficient services. Thus, developing tourism information systems can increase tourist satisfaction by providing accurate and easily accessible information, personalized recommendations, and effective promotion.

Actions (login required)

View Item