Triatmanto, Boge, Wahyuni, Nanik and Respati, Harianto (2019) Continual human resources empowerment through human capital and commitment for the organizational performance in hospitality industry. Quality Acses to Sucses, 20 (173). pp. 84-91. ISSN 2668-4861

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Abstract

The research orientation is motivated by internal organizational problems, namely the problem of improving
organizational performance which is influenced by the empowerment of human resources and human capital. The
research investigates how the mediating role of human capital and employee commitment. Method of the research
was a survey method. Structural Equation Modeling (SEM) analysis was applied to find out the correlation and
influence among the observed variables, while the type of research was explanatory. Based on the statistical data,
there are 134-star hotels and destination of other tourism objects in East Java that will become targets of the
respondents. Participants in this research were 216 respondents. The result of the research showed that human
resources empowerment has an insignificant effect on the performance of the organization. Both human capital and
commitment have been able to mediate HR empowerment in improving the performance of the organization. This
study recommends the importance of human resource development in human capital. It is recommended that the
hotel management focus more on competency standards for workers in the hospitality industry.

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