Rachmawati, Ike Kusdyah, Bukhori, Mohammad, Hidayatullah, Syarif ORCID: https://orcid.org/0000-0002-6085-0993 and Waris, Abdul (2020) Performance Expectancy Analysis, Social Influence and Facilitaling Conditions on Beharvioral Usage Through Beharvioral Intention in Using Mobile Banking. In: The 3rd International Conference on Humanities and Social Sciences, 28 Oktober 2020, Universitas Negri Malang.

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Abstract

The development of increasingly advanced technology has made all banks, both banks that are under BUMN and private banks, compete to launch banking service applications, namely Mobile Banking. Mobile Banking is a banking service that aims to provide smooth and easy banking by utilizing information technology. Research to examine the extent to which performance expectancy, social influence and facilitating conditions influence behavioral usage, to see whether performance expectancy, social influence and facilitating conditions affect behavioral usage through behavioral intention. This research is an explanatory research, the location of this research is conducted in Malang city, East Java. The population in this study were all people who transact using mobile banking with a total sample of 160 respondents. Data analysis techniques used descriptive statistical analysis, path analysis (path analysis) and testing hypothesis. The results of the analysis 1) performance expectancy affects behavioral usage, 2) social influence affects behavioral usage, 3) facilitating conditions affect behavioral usage, then 4) performance expectancy affects behavioral usage through behavioral intention, 5) social influence affects behavioral usage through behavioral intention, 6) facilitating conditions affect behavioral usage through behavioral intention.

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