Kurniawan, Irham, Ardianto, Yusaq Tomo and Hidayatullah, Syarif ORCID: https://orcid.org/0000-0002-6085-0993 (2021) The Effect Of The Information System Quality, Service Quality, And User Satisfaction On Academic Information System User Loyalty. International Journal of Scientific and Technology Research, 10 (5). pp. 350-355. ISSN 2277-8616

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Abstract

The purpose of the study is to analyze the effect of the information system quality, service quality and user satisfaction on user loyalty. Primary data obtained by questionaires are the main data in this analisys. The respondents are students of the informatics engineering study program at Widyagama University of Malang. The population of this sample was 104 students who are registered as active in the academic information system. the analysis technique used path analysis. The results have shown: a) the quality of information system directly affects user satisfaction. b) service quality directly affects user satisfaction. c) the quality information systems directly affects user loyalty. d) service quality directly affects user loyalty. e) user satisfaction directly affects on user loyalty. f) the quality of information system does not have an indirect effect on user loyalty throught on user satisfaction. g) inditerctly, service quality has no effect on user satisfaction.

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