Hidayatullah, Syarif ORCID: https://orcid.org/0000-0002-6085-0993, Setyorini, Setyorini, Windhyastiti, Irany and Rachmawati, Ike Kusdyah (2020) Pieces Analysis: Means To Analyze The Satisfaction of Transport Users In The City of Malang. International Journal of Scientific and Technology Research, 9 (4). pp. 758-763. ISSN 2277-8616

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Abstract

Malang City is one of the cities in East Java that has public transport with a very dense population, Malang City Transportation Department data records that there are around 2,192 total city transportation and not to mention the Taxi and online transportation fleets operating in the Greater Malang area. Problems that need to be considered in public transportation in Malang, especially city transportation, are confusion among the public in finding a schedule through proper transportation, waiting in the rain, heat and traffic jam and users waiting on the side of the road, but transportation does not necessarily pass. Efforts to improve this have begun to be done by balancing between the desires of the people, the development and demands of information technology and increasing revenue of urban transportation by designing an online-based Malang city transportation system. However, the issue of the relevance of information and the feasibility of the existence of an online city transportation application still needs to be assessed as to how much this need exists in the community. This is what underlies the study of this study. The purpose of this study was to determine the Comparison of Information Systems Quality and Transportation Facilities in Malang City with the Pieces Framework Approach by looking at the feasibility of making plans for Android-based transport applications from various aspects conducted online. This research method is to analyze all public transportation services or providers with the PIECES method (Performance, Information, Economic, Control, Efficiency, Service). From the results of the study concluded that the average of all transportation has the same economic parameters namely the costs incurred in accordance with the benefits received. While other parameters (efficiency, performance, information, control, service) there are significant differences in the performance of vehicles and drivers, vehicle, driver and company information as well as the services provided. The urgent thing to be addressed in stages is performance, efficeiency and information on angkot, where in the current millennial era the need for fast and precise information is needed so that it can make recommendations for observers of angkot, academics, angkot owners and the government to be able to pay attention to the existence of angkot by assisting in the making of the Malang City Angkot application so that Angkot is used for school children, college students can by providing a minimum of accurate information about its whereabouts when needed besides gradually other parameters are also improved.

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