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Influence of Design, Information Quality and Customer Services Website on Customer Satisfaction

Shodiq, Arroifi Fikri, Hidayatullah, Syarif ORCID: https://orcid.org/0000-0002-6085-0993 and Ardianto, Yusaq Tomo (2018) Influence of Design, Information Quality and Customer Services Website on Customer Satisfaction. International Journal of Scientific and Engineering Research, 9 (12). pp. 746-750. ISSN ISSN 2229-5518

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Abstract

This exploration is to discover to break down the impact of Website Design, Information Quality, Customer benefit on Customer Satisfaction. The populace in this investigation is AXA General Insurance clients in Malang inspecting utilizing a base example system of the quantity of tests in this examination 50. The aftereffects of this investigation show that Website Design and Custumer Services significantly affect Customer Satisfaction while the Information Quality variable does not fundamentally impact Customer Satisfaction.

Item Type: Article
Additional Information: Syarif Hidayatullah NIDN: 0731057101
Uncontrolled Keywords: Website Design, Information Quality, Customer administration to Customer Satisfaction
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
T Technology > TK Electrical engineering. Electronics Nuclear engineering
Divisions: Fakultas Ekonomi dan Bisnis > S1 Manajemen
Depositing User: Rita Juliani
Date Deposited: 26 Jan 2023 12:57
Last Modified: 26 Jan 2023 12:57
URI: https://eprints.unmer.ac.id/id/eprint/2972

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