Jatmikowati, Sri Hartini and Sholihah, Siti (2017) Document services population: studies E-KTP based services implementation regulation number 4 of 2009, at the district office of Batu Ampat East Kutai Regency. Research on Humanities and Social Sciences, 7 (14). pp. 91-100. ISSN 2225-0484

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Abstract

This study used a qualitative approach with descriptive level of their explanations. This study aims to describe
and analyze the documentation service of the population in the District Office of Batu Ampar East Kutai and to
describe and analyze the factors driving and inhibiting population documentation services in the District of Batu
Ampar East Kutai. The results of this study are civil documentation services of e-KTP in the district of Batu
Ampar East Kutai Regency is quite effective because it is in accordance with the duties although there are some
obstacles in its implementation that must be faced. The factors that drive and impede service of documents e-
KTP in the district of Batu Ampar namely centralization policy management of identity cards is a step to tidy up
the system of administration into one-stop-shop to facilitate the regional government in mapping the community
so as to create a policy that others have concrete and valid data as well as the utilization of the results for public
services and the development of other sectors. The presence of such deficiency concerns the e-KTP card data
recording as well as a limited number of counters when the number of people who take care of more population
makes less than the maximum service to the community. Advice can be given as follows: Need for evaluation in
government service to the creation of e-KTP so that people get the services optimally and fairly. The government
should quickly in overcoming the constraints in terms of equipment for the manufacture of e-KTP smoothly and
on time. Apparatus sub-district as a public servant (public service) should be able to increase its actualization by
improving the skills and expertise knowledge. Satisfaction of the people is something that is very absolute that is
expected in the future things that are hamper a policy can be minimized.

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