Karim, Ahmad, Astuti, Widji and Triatmanto, Boge (2023) Analysis of Servant Leadership, Competence, to Understand Employee Service Performance. East African Scholars Journal of Economics, Business and Management, 6 (3). pp. 59-67. ISSN 2617-4464 (Print) | 2617-7269 (Online)

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Abstract

This research aims to analyze and understand more about servant leadership and competency of employee service performance in the Government of Batu Bara Regency. The research location was conducted in the Government of Batu Bara Regency, North Sumatra Province. The population in this study was civil servants, and the number of samples in this study using the slovin formula was 140 people. Research results found from the respondents' responses, it can be found that servant leadership is formed by action, empathy, wisdom, finding solutions, growing, having a social spirit, having a vision, and serving. Competence is formed by motives, traits self-concept, knowledge, and skills. Motivation is formed by work performance, influence, control, dependence, development, and affiliation. Organizational commitment is formed by a belief in the organization, acceptance of organizational values and goals, involvement in the organization, desire to remain in the organization and totality in work. Physical capabilities shape service performance, reliability, responsiveness, ability to understand customers, courtesy, credibility, security, access, and communication.

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