Triyuli, Mira and Siswanto, Budi (2013) Dampak pelaksanaan 5 (lima) hari kerja terhadap kualitas pelayanan publik (Studi evaluasi kualitas pelayanan publik berdasarkan Instruksi Bupati Gunung Mas No. 800/146/BKD/I/Tahun 2011 di Dinas Pengelolaan Keuangan dan Aset Kabupaten Gunung Mas ). Jurnal Kebijakan Publik, 10 (1). pp. 52-64. ISSN 1693-7252

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Abstract

In this research, author will explain about implementation of 5(five) working active days to government employee toward public service quality. This implementation is regentÂ’s Gunung Mas instructions in Monetary Asset and Management Department Gunung Mas regency. This research is qualitative approach and causal type. The indicators used to determine the impact of implemented five working days include: reliability responbility of care officials, ministry officials proficiency, approach to the community and ease of public contact with the officer, friendliness, openness, communication between officers and the community, credibility, clarity, and certainly. The results shows that implementation of 5(five) working days didnÂ’t give too significantly impact toward public service quality. Besides that there are supporting and inhibiting factor. The supporting factors are created by truth, clarity, and more effective performance of public service quality. While, inhibiting factors are adoption of new rules by government employee yet.

Item Type:	Article
Uncontrolled Keywords:	Public service quality, effective performance
Subjects:	J Political Science > JS Local government Municipal government
Divisions:	Fakultas Ilmu Sosial dan Politik > S1 Administrasi Publik
Depositing User:	Rita Juliani
Date Deposited:	04 Jan 2022 04:51
Last Modified:	04 Jan 2022 04:51
URI:	https://eprints.unmer.ac.id/id/eprint/1604

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