Ibrahim, Ilham Maulana (2018) Working as a front office staff at Public Library Malang. Diploma thesis, Fakultas Ekonomi dan Bisnis Universitas Merdeka Malang.

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Abstract

On the Job Training is a Program to prepare the students before going to real work field. By doing this program, the students will gain knowledge and working experience. The writer chose Public Library for doing OJT and the writer worked as Front office staff. As front office staff, the writer has several main jobs such as making member card, re-making member card, conducting re-registration, inputing member data. The writer also answered a variety of the visitor’s question. During OJT program, the writer found difficult situation when in charge at front office because the writer faced person that has different characters. From this OJT program the writer also knew how to handle the job very well and he could upgrade his soft skill and hard skill. So, after graduating the writer would be knowledgeable, skilled and ready for working world

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