Firmansyah, Fani and Widiati, Putri Kurnia (2016) Maksimalisasi nilai perbankan syariah melalui teknologi pelayanan nasabah terkini. Jurnal Keuangan dan Perbankan, 20 (2). pp. 274-281. ISSN 1410-8089

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Abstract

Sharia included in the company's development strategy which is needed by the Indonesian Bank. Banking
business as high level of bussiness in competence for product and supply needs an effective development
strategies to win the competition. The purpose of this study was to determine the development of technology,
especially customer service associated with the financial capacity of Islamic Banking to meet the demand for
these technologies in order to create added value for Islamic Banking and achieve an index of customer maximum satisfaction by using EVA analysis and analysis of the value of customer satisfaction for banking services. Results from this study is the customer wants maximum services such as guarantees for customer complain, the technological development of Islamic banking which is not rated maximally, and the development of the technology is still under conventional banking for Islamic Banking can not be maximized customer service technology, whereas the financial analysis of Islamic Banking is able to develop the technology.

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