Jatmikowati, Sri Hartini (2021) A Study of Public Policy Implementation in E-Administration Services. Academy of Strategic Management Journal, 20 (2). pp. 1-23. ISSN 1544-1458

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Abstract

The objectives in this study are (1) to determine the performance of the government apparatus Tlogosari village in carrying out the task. (2). To know the quality of public service in Tlogosari village in serving people who need the service of village apparatus. The population in this research is the population in this study is the whole community that has been getting service in the village of Tlogosari Tirtoyudo district that amounted to 500 people. The samples in this study were taken from 10-15% of the 50 people. In addition, two informant people are Lurah and secretary of the District head of Tirtoyudo. The results of this study shows that the performance of the administrative apparatus in providing the quality of public service in the village Tlogosari Tirtoyudo subdistrict, the author can conclude that from the results of research and discussion of the performance of the administrative apparatus in providing the quality of public service in the village Tlogosari, in terms of serving the community has not yet walked in accordance with the expectations. Quality of public service is an action by employees to perform tasks/work on the institution Tlogosari village Selopuro subdistrict, with indicators: skills (Reliability), attitudes and behaviors, science (competence), information and customer trust (communication), and facilities and infrastructure (tangible). The lack of facilities in the office of the Lurah village of Selopuro District is able to impede the smooth execution of the task of village governance in serving the community, so that often there is delay in the process of community application that is increasing the day. From the results of the research in the field to the staffs of the village governance shows the low quality of service to the community.

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