Article

Sani, Fitria Earlike Anwar and Atalina, Tutut Mega Mukti (2016) Pentingnya Peranan Skill Dan Menu Knowledge Waiter/Waiters Terhadap Kepuasan Pelanggan Di Food And Beverage Service Department (Studi Kasus di Casa Del Rio Melaka Malaysia). Jurnal Pariwisata Pesona, 1 (1). pp. 1-11. ISSN 1410-7252

Conference or Workshop Item

Aniroh, Kun (2016) Business communication in tourism industries: best practice in in-house training. In: Language in the Online and Offline World 5: The Amplitude, 19-20 April 2016, English Department Petra Christian University Surabaya -Indonesia.