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Business communication in tourism industries: best practice in in-house training

Aniroh, Kun (2016) Business communication in tourism industries: best practice in in-house training. In: Language in the Online and Offline World 5: The Amplitude, 19-20 April 2016, English Department Petra Christian University Surabaya -Indonesia.

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Business communication in the global world is becoming badly needed and is unavoidable. This is a challenge for English instructors to prepare their students to become global ready graduates with their global diverse future careers that need business communication. English instructors are to teach not only communication skills required in a diverse community but also entrepreneurial skill values. An isntance is shown that Singapore Airlines and Shangri-La hotel are highly commited in training their staffs by implementing corporate culture principles that make these two corporates have a high reputation in tourism industry. This paper discusses how their principles can be incorporated in students business communication and how in-house training activities can make best use of education business practice.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Kun Aniroh NIDN : 0027015703
Uncontrolled Keywords: Business communication, in-house training, global ready graduate
Divisions: Program Diploma Kepariwisataan > D4 Destinasi Wisata
Depositing User: Gendhis Dwi Aprilia
Date Deposited: 19 Sep 2019 07:18
Last Modified: 19 Sep 2019 07:18

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