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Article
Dalulia, Primahasmi 
ORCID: https://orcid.org/0000-0001-8154-7734, Singgih, Moses Laksono, Karningsih, Putu Dana and Suef, Mokh
(2018)
Performance model development for assessing maintenance service providers using the Kano model.
Journal of Business and Retail Management Research, 13 (1).
pp. 225-231.
ISSN 1751-8202