Setijani, Erna and Handayani, Krisnawuri (2020) The Effect of Performance & Conformance Innovation Towards Product Life Cycle Through Customer Relationship Management. In: The 7th International Conference on Community Development (ICCD)2020, 2020, Universitas Muhammadiyah Malang.

Setijani, Erna, Handayani, Krisnawuri, Sugito, Pudjo and Risfandini, Andini (2020) The Interrelation of Customer Relationship Management and Product Life Cycle Through Display Innovation of Batik Madura, Indonesia. Solid State Technology, 63 (6). pp. 7638-7645. ISSN 0038-111X

Setijani, Erna and Chodidjah, Chodidjah (2016) Pencitraan korporasi dan pangsa pasar: konstruksi model baru dalam perspektif corporate social responsibility, customer focused strategy dan manajemen jejaring berbasis modal sosial. In: Prosiding Seminar Nasional: Membangun karakter dosen sebagai peneliti dan pengabdi dalam memasuki persaingan global, 6 Agustus 2016, Universitas Kanjuruhan Malang.