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Items where Author is "Rusandy, Deby Santyo"
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Thesis
Rusandy, Deby Santyo (2019) Pengaruh MCSQ dan COSE terhadap service recovery serta dampaknya pada kepuasan pelanggan RSUD Dr. Iskak Tulungagung (Studi pada pasien rawat jalan). Doctoral thesis, Program Pascasarjana Universitas Merdeka Malang.