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Items where Author is "Basten S, Vinsensius"
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Article
Basten S, Vinsensius, Suwandaru, Agung and Nugraha, Ginanjar Indra Kusuma (2014) Pengaruh dimensi kualitas pelayanan terhadap kepuasan pelanggan (studi pada PT Pegadaian Ade Irma Suryani Kota Malang). Jurnal Bisnis dan Manajemen, 2 (2).