Maysarah, Shandi Nanda (2024) Kinerja Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) dalam Pengelolaan Mal Pelayanan Publik (Studi di DPMPTSP Kabupaten Nganjuk). Undergraduate thesis, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang.

Preview	Text HALAMAN AWAL.pdf Download (752kB) | Preview
Preview	Text BAB I.pdf Download (419kB) | Preview
	Text BAB II.pdf Restricted to Repository staff only Download (595kB)
	Text BAB III.pdf Restricted to Repository staff only Download (663kB)
	Text BAB IV.pdf Restricted to Repository staff only Download (2MB)
	Text BAB V.pdf Restricted to Repository staff only Download (517kB)
Preview	Text DAFTAR PUSTAKA.pdf Download (511kB) | Preview
Preview	Text HASIL CEK PLAGIASI.pdf Download (529kB) | Preview

Abstract

The provision of quality public services is crucial to ensure public satisfaction. Evaluating the performance of public service employees serves as a tool to measure the extent to which service goals are achieved. Despite the government’s efforts to improve service quality and accessibility through the concept of Public Service Malls (Mal Pelayanan Publik or MPP), there are still challenges such as inter-agency collaboration, administrative efficiency, and accurate information availability. This research highlights deficiencies in MPP management, including operational irregularities and service hindrances due to employee attitudes. Immediate improvements are necessary to attract citizens to process documents or receive services at MPP.This study focuses on the performance of the Investment and Integrated One-Stop Service Agency (Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu or DPMPTSP) in MPP management, as well as the inhibiting and supporting factors using interview, observation, and documentation methods. Based on the research, DPMPTSP’s performance in MPP management continues to improve. Evaluations are conducted every 3 months by DPMPTSP to enhance service quality. When complaints arise, DPMPTSP promptly identifies issues, coordinates with relevant agencies, and mediates to resolve problems.
One of the challenges in MPP is insufficient promotion, resulting in limited public awareness of the types of services available. Recommendations from this research include utilizing social media and a website to promote services, provide information, and address complaints at MPP Nyawiji Nganjuk. Additionally, DPMPTSP can make efforts to increase the presence of relevant agencies (OPD) in MPP, including inviting OPDs through the Bupati’s directive. Ensuring that OPD staff focus on service delivery at MPP and effectively handle complaints is also essential.

Actions (login required)

View Item