Makusi, Januarius Bahari (2021) Kualitas Pelayanan Administrasi Umum di Tengah Pandemi Covid – 19 (Studi Implementasi Berdasarkan Undang-Undang No 25 Tahun 2009 tentang Pelayanan Publik di Kelurahan Pisang Candi). Undergraduate thesis, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang.

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Abstract

Various problems continue to arise, starting from services that are not yet optimal, lots of public complaints to the most impactful one being the Covid-19 Pandemic. In 2019 the whole world was shocked by the Covid-19 pandemic which completely hampered the economic existence of every country, the ferocity of the Covid-19 pandemic also It is felt in Indonesia that it is destroying the social order of society, be it economics, education, health, etc. The public service sector is one of those affected by the Covid-19 pandemic, service activities that were previously running well, must think about solutions in the midst of the pandemic so that service activities continue to run well, prevention policies in Village Institutions continue to be socialized, several policies have been implemented. carried out in public services is Work From Home, limiting working hours and maintaining distance are policies that are expected to be the best solution.
There are several problems related to handling Covid-19. The first problem is that the existence of the Covid-19 pandemic is still the main problem that is hampering service processes. Service activities in the Pisang Candi sub-district are still running, but not as optimally as possible, because health protocols must be implemented. Second, related to public services, namely regarding the period of service, for example when people apply for a cover letter for their Identity Card (KTP). The community stated that the process of making the KTP cover letter did not comply with the required time period, namely three days. The third problem is that human resources in the office are inadequate. The fourth problem concerns the friendliness of employees in Pisang Candi Village towards service users who come. The next problem is regarding facilities that are still lacking, for example the filing cabinet which functions to store files and make it easier for employees to search for files, but it was found that the files stored in the filing cabinet were not neatly arranged and there were no rules for storing them.
So the aim of this research is to describe and analyze the implementation of General Administration Services in Pisang Candi Village, and also to describe and analyze the supporting and inhibiting factors for the implementation of General Administration Services in the midst of the Covid-19 Pandemic in Pisang Candi Village. In this research, a descriptive qualitative method was used with a juridical and empirical approach and selected several informants using purposive sampling and the data sources used were primary and secondary.

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