Iskandar, Yosse Geaully (2021) Upaya Peningkatan Kualitas Pelayanan Publik (Studi Kasus pada Badan Pendapatan Daerah Kabupaten Malang di Bidang Bea Perolehan Hak, Tanah dan Bangunan Berdasarkan KEPMEN PAN Nomor:63/KEP/M.PAN/7/2003 tentang Pedoman Umum Penyelenggaraan Pelayanan Publik). Undergraduate thesis, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang.

Preview	Text HALAMAN AWAL.pdf Download (368kB) | Preview
Preview	Text BAB I.pdf Download (93kB) | Preview
	Text BAB II.pdf Restricted to Repository staff only Download (161kB)
	Text BAB III.pdf Restricted to Repository staff only Download (210kB)
	Text BAB IV.pdf Restricted to Repository staff only Download (2MB)
	Text BAB V.pdf Restricted to Repository staff only Download (18kB)
Preview	Text DAFTAR PUSTAKA.pdf Download (79kB) | Preview

Abstract

In an effort to realize the quality of public services, various policies andother activity steps have also been carried out by the Ministry of State ApparatusEmpowerment, including preparing a Draft Law on Public Services, GeneralGuidelines for Compiling a Community Satisfaction Index, as well as a Circular onthe Mechanism of Monitoring and Evaluation of Public Services.The purpose of this study is how to improve public services for the RegionalRevenue Agency of Malang Regency in the field of Customs Acquisition of Rights,Land and Buildings and the supporting and inhibiting factors in improving publicservices in the field of Customs Acquisition of Rights, Land and Buildings basedon KEPMENPAN Number 63 of 2003 concerning General Guidelines forImplementation Public service.This type of research is qualitative which is based on the philosophy ofpostpositivism, used to examine the condition of the natural object of this researchlocated at the Regional Revenue Agency in the field of Acquisition, Rights, Landand Building Fees which coincides on Jl. Agus Salim No.7, Kiduldalem, Kec.Klojen, Malang City, East Java.The results of this study indicate that all the services that have been provideddo not discriminate against the community, all are treated equally, in addition to thearea of rights and building fees, BPHTB employees have provided informationabout service procedures so that they can be understood by the community, thereare This accuracy simplifies the service process because there is accuracy to ensurethe data is as desired to prevent fatal errors, a high sense of responsibility so thatthe service process can run smoothly with this high responsibility being a key tothe success of an interaction. between BPHTB employees, supporting factors canbe a force that really helps the service process with these supporting factors beinga good process to improve services, especially BPHTB services, the supportingfactors are very influential because with these supporting factors it can be made abenchmark r is good for an advancement of the service

Actions (login required)

View Item