Doa, Maria Febrianty Mamo (2021) Kualitas Kerja Pegawai Dalam Pelayanan Publik ( Studi Kasus Berdasarkan keputusan Menteri Pendayagunaan Aparatur Negara No.63 tahun 2003 Di Kecamatan Klojen, Kota Malang). Undergraduate thesis, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang.

Preview	Text HALAMAN AWAL.pdf Download (2MB) | Preview
Preview	Text BAB I.pdf Download (171kB) | Preview
	Text BAB II.pdf Restricted to Repository staff only Download (431kB)
	Text BAB III.pdf Restricted to Repository staff only Download (489kB)
	Text BAB 1V.pdf Restricted to Repository staff only Download (469kB)
	Text BAB V.pdf Restricted to Repository staff only Download (273kB)
Preview	Text DAFTAR PUSTAKA.pdf Download (354kB) | Preview

Abstract

This research aims to find out (1) the quality of Employee Work in public services in the Klojen Subdistrict Office of Malang City, (2) The Dimension of Employee Quality in Klojen Subdistrict in providing services (3) Supporting factors and inhibition of services in the Klojen Subdistrict Office of Malang City. This research method is descriptive research with qualitative approach. Qualitative descriptive research is research that aims to describe and describe events and phenomena that occur in the field and present data systematically, factually, and accurately about the facts or phenomena that occur in the field. Data collection is done by observation techniques, interviews, and documentation. Researchers used source triangulation to check the validity of research data. The data analysis in this study uses three components consisting of data reduction, data presentation, and conclusion drawing. The results of this study showed that (1) The Quality of Employee Work in Public Service in Klojen Subdistrict Office of Malang City (2) Dimension of Employee Quality in Klojen Subdistrict in providing services has been applied tangibel dimension, Realiability, Responsiviness, Assurance and Emphaty and its indicators. However, there are some indicators that have not been running in accordance with the wishes of the community, including the inconvenience of service places including incomplete facilities and infrastructure, not yet expert employees in using service aids, and employee inequality in the service process. (3) The factors inhibiting the implementation of public services in the Klojen Sub- District Office of Malang city are the lack of employee resources and the lack of infrastructure facilities. While the supporting factor is the spirit given by employees to each other, holding a coordination meeting or a kind of evaluation every three months then provide planting awareness to serve the community sincerely and in accordance with conscience. Another supporting factor is the existence of facilities in the form of tools to facilitate the service process.

Actions (login required)

View Item