Wibowo, Riefka, Alvianna, Stella, Hidayatullah, Syarif ORCID: https://orcid.org/0000-0002-6085-0993, Astuti, Widji and Setioko, Muhammad Danang (2021) Analysis of the Influence of Tourist Destinations and Service Quality on Tourist Satisfaction Visiting the Jawa Timur Park in the New Normal Era. International Journal of Innovative Science and Research Technology, 6 (1). pp. 295-300. ISSN 2456-2165

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Abstract

East Java Province has various regions with destinations and attractions that attract tourists, one of which is Batu City, which has a featured tourism made in Jawa Timur Park. This study aims to determine the effect of tourist destinations and service quality on tourist satisfaction visiting the Jawa Timur Park in the new normal era. The population of this research is all tourists
who have visited Jawa Timur Park, especially in the new normal era with a total sample of 70 people. Data analysis used descriptive statistical analysis, multiple linear regression and hypothesis testing. The results showed that tourist destinations had no effect on tourist satisfaction, while service quality had a dominant effect on tourist satisfaction. With this, it adds to the perspective that the better the services provided will increase tourist satisfaction.

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