Sandrio, Laurensius, Hidayatullah, Syarif ORCID: https://orcid.org/0000-0002-6085-0993, Supriadi, Bambang ORCID: https://orcid.org/0000-0002-3377-7065 and Patalo, Ryan Gerry (2020) Effect Of Tourism Satisfaction As A Mediator Variable Of Images Of Destination And Facilities To Loyalties On Millenial Generation To Visit Bromo Tengger Semeru. International Journal of Scientific and Technology Research, 9 (5). pp. 183-187. ISSN 2277-8616

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Abstract

Bromo Tengger Semeru National Park is one of the mainstay attractions in East Java, especially for foreign tourists. Besides the existence of BTS as a tourist area, encourages the creation of new jobs for the surrounding community. This study illustrates the influence of destination images and tourist facilities on tourist loyalty through tourist satisfaction in Bromo Tengger Semeru. Bromo Tengger Semeru National Park with a variety of natural and cultural attractions is the location of the study with a total sample of 338 people, with characteristics of millennial age samples (ages between 15-34 years). The results of the research show that destination image does not directly influence loyalty but destination image influences loyalty through tourist satisfaction, while facilities also have a direct influence on customer loyalty without going through tourist satisfaction. This shows the existence of tourist attractions is very necessary to build the image of the destination and inform customers with updated information and still continue to maintain good
facilities in the tourist attractions.

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