Karoba, Kinus and Ardianto, Yusaq Tomo and Respati, Harianto (2020) Analysis of user satisfaction in mediating the effect of information quality onNet Benefit in “SMK Negeri 1 Malang”. IOSR Journal of Business and Management (IOSR-JBM), 22 (4). pp. 14-19. ISSN p-ISSN: 2319-7668 ; e-2278-487X

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Abstract

This study aimed to analyze the influence of the information quality on the net benefit in “SMK Negeri 1 Malang”, analyze the influence of the information quality on user satisfaction at “SMK Negeri 1 Malang”, to analyze the influence of satisfaction of users of the net benefit in “SMK Negeri 1 Malang” and analyze the information quality on the net benefits via satisfaction at “SMK Negeri 1 Malang”.
Materials and Methods: The research methodology in this study with a design causality. The population in this
study all students of “SMK Negeri 1 Malang”, amounting to 1,881 students. Samples in this study were calculated using the formula Slovin, to obtain a sample of 242 students and Teknik sampling using simple random sampling. The analysis technique using path analysis. Results: Research results indicate that the information quality affects net benefit, which means that the more information quality provided “SMK Negeri 1 Malang” can increase the net benefit. The information quality affects user satisfaction, which means that the more information quality provided “SMK Negeri 1 Malang” can improve user satisfaction. User satisfaction affects net benefit, which means that the higher level of user satisfaction can increase the net benefit.
Conclusion:The information quality affects net benefit through user satisfaction, which means that the net
benefitcan be increased if the information quality and can satisfy the users

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