Friyatna, Ardi, Hidayatullah, Syarif ORCID: https://orcid.org/0000-0002-6085-0993 and Ardianto, Yusaq Tomo (2021) The influence of management information systems and public service performance on the user satisfaction index with service quality mediator at the office of Communication and Information Technology in Blitar. International Journal of Scientific and Technology Research, 10 (11). pp. 44-51. ISSN 2277-8616

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Abstract

Good governance is one of the main reform that aim to realize good governance in providing services to the user that are carried out consistently. Service activities provided by the Office of Communication, Informatics and Statistics of Blitar City are periodically assessed for their performance based on their performance level user satisfaction. The problem that some people still complain about is the service time to the user which is considered too long for the user. This study is to analyze the effect of management information systems, public service performance, on the user satisfaction index through service quality at the Office of Communication and Information Technology of Blitar City. The sample used in this study is 149 employees. The method used is linear regression analysis. The results showed that partially there was a significant effect of management
information system variables, public service performance and service quality on the user satisfaction index. The management information system indirectly has no significant effect on the user satisfaction index through service quality. Public service performance has no significant effect on the user satisfaction index through service quality at the Blitar City Communications and Information Office.

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