Search for collections on University of Merdeka Malang Repository

Affecting Waiting Rooms as Key to Patient Satisfaction in Public Health Centers

Ismayadi, Haruna, Tutuko, Pindo ORCID: https://orcid.org/0000-0001-6517-3314 and Winansih, Erna (2022) Affecting Waiting Rooms as Key to Patient Satisfaction in Public Health Centers. In: 7th International Conference of Graduate School on Sustainability (ICGSS) 2022, 2022, Universitas Merdeka Malang.

[thumbnail of 31. Affecting Waiting Rooms as Key to Patient Satisfaction in Public.pdf]
Preview
Text
31. Affecting Waiting Rooms as Key to Patient Satisfaction in Public.pdf

Download (6MB) | Preview
[thumbnail of 31. TURNITIN_Affecting Waiting Rooms as Key to Patient Satisfaction in Public Health Centers (1).pdf]
Preview
Text
31. TURNITIN_Affecting Waiting Rooms as Key to Patient Satisfaction in Public Health Centers (1).pdf

Download (1MB) | Preview

Abstract

To create a waiting room that can withstand change, patient satisfaction with the waiting room must be maintained. This paper reviews the standard of waiting room comfort at the Public Health Center (Puskesmas). The measurement refers to the standardization of the waiting room based on the Decree of the Minister of Health of the Republic of Indonesia concerning Minimum Service Standards for Hospitals. Waiting time for patient services is one of the indicators for assessing the quality of health services. Both central and local governments have implemented several strategies to improve health services for the Public, especially in rural areas. This paper examines the factors influencing patient satisfaction and their relationship to physical and psychological comfort in the waiting room. This paper reveals that the factors that influence patient satisfaction are: social (relational), physical architecture (material), environment (ambient), and distraction (related to attention). In this article, I want to convey that a comfortable waiting room can indirectly increase the patient's immunity so that people who come to the puskesmas are not burdened by time while in the waiting room.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Pindo Tutuko NIDN: 0002077201
Uncontrolled Keywords: Public Health Center, waiting room, patient satisfaction, building design, interior arrangement
Subjects: N Fine Arts > NA Architecture
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions: Fakultas Ekonomi dan Bisnis > S1 Manajemen
Depositing User: Rita Juliani
Date Deposited: 28 Feb 2023 12:17
Last Modified: 28 Feb 2023 12:17
URI: https://eprints.unmer.ac.id/id/eprint/3075

Actions (login required)

View Item View Item