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      "title": "Pengaruh pendidikan dan pelatihan terhadap tingkat kualitas pelayanan pada RSU Dr. Saiful Anwar Malang",
      "department": "Manajemen",
      "abstract": "Tujuan dari penelitian yang dilakukan oleh penulis adalah untuk mengetahui pengaruh pendidikan dan pelatihan terhadap kualitas pelayanan pasien serta mengetahui pengaruh yang dominan dari faktor pendidikan dan pelatihan terhadap peningkatan kualitas pelayanan pasien.\r\nAlat analisis utama yang penulis gunakan adalah kusioner \r\ndisamping observasi yaitu pengamatan langsung terhadap obyek, interview yaitu tanya jawab dengan beberapa pejabat RSU Dr. Saiful Anwar Malang untuk mengetahui informasi tentang hal yang berhubungan dengan masalah yang diteliti serta dokumentasi dilakukan dengan membaca dokumen-dokumen yang ada pada pihak RSU Dr. Saiful Anwar Malang, dan sumber informasi lain yang dimaksud untuk memperoleh informasi tentang jumlah pasien RSU serta syarat-syarat dan ketentuan \r\nyang berlaku dalam RSU.\r\nPendidikan dan pelatihan mempunyai pengaruh yang sangat \r\npenting untuk meningkatkan pelayanan pasien. Pengaruh pelatihan terhadap peningkatan pelayanan sangat besar. Hal ini dapat dilihat pada hasil koefisien regresi yang terbesar dari masing-masing variabel. Tingkat pelayanan pada RSU Dr. Saiful Anwar sangat kurang akan tetapi pendidikan dan pelatihan yang diberikan oleh pihak RSU berpengaruh \r\npositif terhadap karyawan. Karyawan belum dapat menerapkan hasil yang telah didapat dari pendidikan dan pelatihan yang diberikan oleh pihak RSU dengan maksimal.",
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      "note": "Kunardi \r\nNIM : 01220153",
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